Your privacy and the protection of your personal data are very important to us. Therefore, we process your data in compliance with applicable legal regulations, especially in accordance with Act No. 18/2018 Coll. on Personal Data Protection and Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
- Controller
Business name / Company name: Tatras Active Holidays, s.r.o.
Registered office: 1. mája 516/11, Štrba 059 38, Slovakia
Company ID (ICO): 52607682
Email: info@tah.sk
Phone: +421 948 401 301
- What data we process
We only process personal data that you voluntarily provide to us, for example when filling out a contact form, registering, placing an order, or communicating with us. These may include the following data:
- Name and surname
- Email address
- Phone number
- Billing information
- IP address, cookies, website behavior data (see below)
- Purpose of data processing
We process your data only for lawful purposes, mainly:
- Handling your request or order
- Providing services and customer support
- Fulfilling legal obligations (e.g., accounting)
- Marketing purposes (e.g., newsletter, remarketing) — only with consent
- Improving services and website functionality (analytical purposes)
- Legal basis for processing
The legal basis for processing personal data may be:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interest of the controller (e.g., website security, basic analytics)
- Who we may share your data with
We may share your personal data only with trusted partners who assist us in providing our services (e.g., IT support, accounting, marketing). These partners are bound by confidentiality and process data exclusively according to our instructions.
We do not sell data to third parties.
- Data retention period
We retain your data only as long as necessary to fulfill the purpose for which it was collected or for the period required by law (e.g., invoices for 10 years according to accounting law).
- Your rights
You have the right to:
- Access your data
- Rectify incorrect data
- Erasure (the “right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing (e.g., for marketing)
- File a complaint with the Office for Personal Data Protection of the Slovak Republic (www.dataprotection.gov.sk)
- Cookies
We use cookies on our website to analyze traffic and improve user experience. Detailed information can be found in our [Cookie Policy] (insert link).
- Data security
We protect your data with technical and organizational measures to prevent unauthorized access, misuse, or loss.
